Frequently Asked Questions

BOOKING & PAYMENTS

  • Yes. We will always have the lowest prices compared to the agents and websites offering our villas. On top of that we include a free transfer in a mini-van from the airport to our villas that can accommodate 8 guests in total

    For larger groups, do contact us directly.

  • Yes. When booking directly through our website you will be able to pay with your credit card, we will charge your card automatically 30 days prior to arrival.

    It is the guest’s responsibility to ensure sufficient funds are available on the card at the time of charging. Failed or declined payments may result in the booking being cancelled.

    Please note the owner of the card who pays, has to be one of the travelers checking in.

    Payments via credit card may be subject to a conversion fee which varies depending on which currency you use and your own bank.

    If you require to pay with an Amex card, a payment link can be sent to you via PayPal.

  • Yes. You will be able to use all major credit card brands to pay at our reception. A bank fee of 3% is added to all credit card payments when using the credit card machine in the reception.

  • Yes all utilities are included in the price. There are no additional cost for renting our villas for short term.

    In the event, we have a promotion for longer stays of more than 28 days, we may have other conditions that always can be viewed under terms and conditions of the promo

  • Check in & Check out

    • Check in: 3pm Check out: 12pm Early check-in and late check out is subject to availability on the relevant day. Additional fees may apply. Please contact us for further information. All guests must provide a valid passport upon check in.

    Cancellation policy

    Credit card

    • For payments via credit card, your card will first be charged 30 days prior arrival, therefore you can cancel free of charge up to 30 days prior arrival

    • Bookings inside 30 days prior arrival will be charged when the booking has been made. No refund for bookings cancelled, or made, inside 30 days prior arrival.

    • Note, the credit card used for the booking has to be of one of the travellers checking in

    PayPal/Bank Transfer

    • For payments via PayPal or Bank transfer, we require full payment 30 days prior to arrival.

    • No refund for bookings cancelled, or made, inside 30 days prior arrival.

    Security deposit

    • A security deposit of 5,000 Baht will be collected upon check in. If nothing has been damaged upon check out the full security deposit will be released. The security deposit can also be paid in your own currency if needed.

    Other

    • Parties and events are not allowed. Pets are not allowed. Smoking inside our villas is not allowed, but you are of course welcome to smoke outside. Please contact us for specific requests.

  • Yes. We are happy to arrange an additional folding bed in the villa. The cost of an additional bed is 1,000 Baht per night.

  • Yes, babycots and baby high chairs can be arranged for a fee of 500 baht per night

    These items are subject to availability, so do let us know in good time so we can reserve the items for you

  • Upon arrival, we will need a valid passport from every person staying, to comply with Thai law and immigration rules and regulations.

  • An early check in or late check is subject to availability and comes with an extra charge which depends on what time you would like to check in early/check out late.

    Inquiries about early or late check out is to be made in advance to ensure we availability, and can be done by contacting us directly

    You are always welcome to store your luggage with us for free if needed.

  • Yes. We accept several different Cryptos. Please contact us for further information.

LOCATION & TRANSPORT

  • Himmapana Villas [See Google Maps location]

    Himmapana Villas – Terraces [See Google Maps location]

    Himmapana Villas – Hills [See Google Maps location]

    Capucine Villas By Himmapana [See Google Maps location]

    Himmapana Villas - Grand Valley [See Google Maps location]

  • Kamala Beach is about 5 mins drive from all resorts.

  • Patong Beach is about 15-20 minute drive from Kamala.

  • Phuket International Airport is about 40 mins drive from Kamala

  • Whether you are arriving at Phuket International Airport or coming from another hotel, we are happy to arrange transportation for you.

    For direct bookings, we offer complimentary pick-up from Phuket International Airport to our villas. This service is limited to one minivan and can accommodate a maximum of 8 people. View our passenger and luggage policy here. For larger groups, please contact us for additional arrangements.

    Transport back to the airport is available at a charge of 1,200 THB for a minivan that can accommodate up to 8 people and 8 normal sized luggage.

    To arrange your transportation, please provide us with the following information:

    • Flight number

    • Arrival time

    • Number of guests

    • Number of luggage

    • Domestic or international flight

    As minivans have a limit to how many pieces of luggage that can fit in the van, please inform us beforehand what kind of luggage size you are bringing. 

    For guests booking through an agent or travel agency, the transportation fee is 1,200 THB per private minivan per way.

    Free pick up applies to direct bookings of 2 nights or more

  • Himmapana Villas is located 900 meters from the beach where all the shops and restaurants are.

    400 meters from the resort you will find small local restaurants, small shops, and a very good nice little cozy coffee bar called Memory Cafe

    Himmapana Villas has a reception that is open from 7 am to 8 pm and our security is on-site from 7 pm to 7 am

    Himmapana Villas – Terraces is located in the hills of Kamala, 1.4 kilometres from Kamala Beach where you will find a great selection of restaurants and shops

    The project has 24/7 onsite security

    900 meters away from the resort you will find local coffee shops, restaurants and small shops

    Capucine Villas is located in the hills of Kamala, 1.3 kilometres from Kamala Beach.

    850 meters away from the villas you will find local coffee shops, restaurants and small shops

    Himmapana Villas – Hills is located 1.2 kilometers from Kamala beach

    850 meters away from the resort you will find local coffee shops, restaurants and small shops

    The reception is open from 7 am to 8 pm

    Our security is on-site from 7 pm to 7 am

    Himmapana Villas – Grand Valley is located 1.6 kilometers from Kamala beach

    850 meters away from the resort you will find local coffee shops, restaurants and small shops

    The project has 24/7 onsite security

  • Yes, we have a free shuttle that drives to and from Kamala beach everyday from 9 am to 8 pm upon request

    The shuttle can be booked via the in-house iPad or by informing our reception.

    As the shuttle can be busy at times, please arrange the shuttle in good time for a smooth ride

THE VILLAS

  • All our pools are 1.4 meters deep

  • To ensure a clean and safe swimming experience for everyone, we kindly ask you to follow a simple yet important guideline:

    Please shower and remove any sunscreen or lotions before entering the pool. Sunscreen affects the pool’s pH balance and water quality, especially when it is not water-resistant or FDA-approved

  • No. Unfortunately we do not offer BBQ for safety reasons. All villas do have a fully equipped kitchen though.

  • Yes. All villas have super fast Fiber Internet.

  • Our villas are designed to ensure maximum comfort based on the following standard occupancy (this includes guests of all ages):

    • 2-Bedroom Villa – 4 guests

    • 3-Bedroom Villa – 6 guests

    • 4-Bedroom Villa – 8 guests

    • 5-Bedroom Villa – 10 guests

    We understand that travel plans may vary, so we allow up to 2 additional guests per villa.
    An extra charge of 1,000 THB per night, per person applies. This fee includes a folding bed if needed and is payable at check-in.

    Please inform us at least 48 hours prior to arrival if you require additional guests, so we can ensure folding beds are available.

    Child Policy

    If you are traveling with children and your group exceeds the standard occupancy, the following child policy applies:

    • Children aged 0–6 years: Stay free of charge when sharing a bed with parents and using existing bedding.

    • Children aged 7 years and above: 1,000 THB per night, including a folding bed. Payable at check-in.

    Please inform us at least 48 hours prior to arrival if you are bringing additional children beyond the stated occupancy limits.

    A baby cot can be arranged for 500 THB per night. Kindly notify us at least 48 hours in advance to ensure availability.

    Please note: Our villas are set up to accommodate the number of guests listed above. We are unable to add extra furniture or furnishings beyond folding beds and baby cots.

    For safety and comfort, the total number of guests—adults and children combined—must not exceed the standard occupancy plus 2 additional guests per villa.

  • No. We do not accept parties or events at our villas.

  • We do not accept any noise inside or outside of the villas after 10pm. All of our villas are located in residential areas.

  • It depends on which agent you have booked through.

    For bookings directly through our website, we do collect a deposit. Prior to given access to our villas we will collect a security deposit of 5,000 Baht or equal value in any other currency.

    Another option is we keep your passport for the duration of your stay. Upon check out, if nothing has been damaged in the villa, the full deposit will be paid back.

  • One bedroom in each villa has 2 single beds for all Himmapana Villas, Terraces, Hills, and Grand Valley, with the exemption of the 4 bedroom villa at Himmapana Villas – Terraces

    For the Capucine Villas and the Capucine Type A and Type B at Himmapana Hills, the option to split one of the beds into two, is not a possibility as all beds are king size beds.

  • There is no smoking allowed inside any of our villas. Breach of this may result in a fine of 10,000 THB. Smoking is allowed in all outdoor areas, but please note any damage or burn marks to the outside cushions or furniture will be subject to a damage fee.

  • We do unfortunately not offer floating breakfast.

  • Our power plug sockets can accommodate type A, B, C, F and O. The standard voltage is 220 V and the frequency is 50 Hz.

    If you have appliances that require different sockets, adapters can be bought at supermarkets or 7/11

  • There are no speakers in our villas.

  • The pools are not heated due to the all year-warm climate in Thailand.

OUR SERVICES

  • The reception at Himmapana Villas is open from 7 am to 8 pm.

    Capucine Villas, Himmapana Villas – Terraces, and Himmapana Villas Grand Valley does not have an onsite reception.

    The reception at Himmapana Villas – Hills is open from 7 am to 8 pm.

    We connect via WhatsApp with all our guests at check in, so in the event you need any assistance, you are always welcome to chat with us. We are available 24/7.

  • Yes. You can book lots of tours directly through us before you arrive in Phuket.

  • Yes. We work with the best restaurants in Kamala to provide authentic Thai food and breakfast.

  • Yes. You will be able to use all major credit card brands to pay at our reception. A bank fee of 3% is added to all credit card payments when using the credit card machine in the reception.

  • Upon check in your will be given an Ipad. From the Ipad you will be able to order breakfast, lunch, dinner, in-house massage, taxi services and much more.

    We work with local suppliers to deliver our breakfast and Thai food

  • We clean your villa every day and we change the bed linen and towels every second day.

    In the event, we have a promotion for longer stays of more than 28 days, we may have other conditions that always can be viewed under terms and conditions of the promo

  • Yes. Simply drop off your laundry at our reception and we will give it back to you the following day.

    Our laundry service is surcharge, and we charge 120 baht per kilo for wash only, and 170 baht for wash and ironing

  • Tours can be cancelled more than 24 hours before departure.

  • A private chef can be arranged for your stay, we work with local chefs that specialize in Thai food.

    For us to customize your experience, please connect with our reception team via WhatsApp on +66 93 576 9197.

    We use WhatsApp and Line as well (Line id himmapana1)

    The chef we work with is subject to availability and it is required to arrange this well in advance to ensure the chef is available.

    For further details see our services

  • Yes, we have a free gym that is open 24/7 at Himmapana Villas – Hills.

    All guest who stay in one of our villas have access to it, and our shuttle can take you there.

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